At NustarPH, gaming is meant to be fun — a form of entertainment, not a way to make money or escape problems. We take responsible gaming seriously and provide every player with the tools, information, and support needed to keep their experience enjoyable and within healthy limits.
Minimum age to play on NustarPH
Support available for players who need help
Cost to activate self-exclusion or set limits
Commitment to player wellbeing and safety
Our Commitment
Responsible gaming at NustarPH means giving every player the knowledge and tools to make informed decisions about their gaming activity. We believe that online gaming — whether you're spinning the reels, playing a hand of 3-Hand Casino Hold'em, or trying your luck on Mines Gold — should always be a leisure activity that fits comfortably within your budget and lifestyle.
Problem gambling is a real concern in the Philippines and across the world. NustarPH works proactively to identify players who may be at risk and to provide them with the right support before issues escalate. Our responsible gaming framework is built around three core principles: prevention, intervention, and support.
As a platform operating in the Philippine market, NustarPH aligns its responsible gaming practices with the standards set by PAGCOR (Philippine Amusement and Gaming Corporation), the national gaming regulatory body. We encourage all players to familiarise themselves with responsible gaming guidelines.
Signs of Healthy Gaming
You set time limits before you start playing and stick to them, treating gaming as one leisure activity among many.
You only wager what you can afford to lose — money set aside for entertainment, not rent, groceries, or bills.
Gaming is fun for you, not a source of stress, anxiety, or a way to escape personal problems.
You can stop anytime without feeling restless, irritable, or compelled to keep playing to recover losses.
Your relationships and responsibilities — family, work, school — are never negatively affected by your gaming activity.
You accept losses calmly and do not chase them by placing larger or more frequent bets to try to win back what you lost.
Player Protection Tools
All of these tools are available free of charge directly from your NustarPH account settings. No fees, no waiting — activate them instantly.
Set a daily, weekly, or monthly cap on how much you can deposit into your NustarPH account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Define the maximum amount you are comfortable losing over a set period. When your net losses reach the limit you have set, NustarPH will automatically prevent further wagering until the period resets. This tool is especially useful for players who want a hard financial safety net.
Set a reminder to alert you when you have been playing for a specified amount of time. NustarPH will display a notification prompting you to take a break, review your activity, or log out. It is easy to lose track of time when you are enjoying a game — this tool keeps you aware.
Take a short break from gaming by activating a cool-off period of 24 hours, 48 hours, or up to 30 days. During a cool-off period, you cannot log in to your NustarPH account or place any bets. This is a great option if you feel you need a temporary pause without committing to full self-exclusion.
If you feel that your gaming is becoming a problem, you can self-exclude from NustarPH for a minimum period of six (6) months or permanently. During self-exclusion, your account is closed and you will not be able to re-register. NustarPH takes self-exclusion requests very seriously and processes them promptly.
Enable reality check notifications to receive a periodic summary of your gaming session, including how long you have been playing and your net win or loss for the session. This feature helps you stay grounded and make conscious decisions about whether to continue playing or take a break.
Self-Exclusion
Self-exclusion is one of the most important responsible gaming tools NustarPH offers. If you feel that gaming is no longer fun — if it is causing stress, financial strain, or affecting your relationships with family and friends — please do not hesitate to use it.
Activating self-exclusion on NustarPH is straightforward. Simply contact our 24/7 support team via live chat or email, and our team will process your request immediately. You can choose a fixed exclusion period of six months, one year, two years, or five years — or you can opt for permanent self-exclusion if you feel that is the right choice for you.
During your self-exclusion period, NustarPH will close your account, withhold all promotional communications, and take reasonable steps to prevent you from opening a new account. Any withdrawable balance in your account at the time of self-exclusion will be returned to you.
PAGCOR also maintains a national responsible gaming programme for players in the Philippines. We encourage players who are struggling with problem gambling to seek support through available Philippine resources and helplines.
Self-Exclusion Options
6 Months
Short-term break to reset
1 to 5 Years
Extended exclusion period
Permanent
Irreversible full closure
Practical Advice
Simple habits that make a big difference in keeping your NustarPH experience healthy and enjoyable.
Know the Warning Signs
Problem gambling can affect anyone. Recognising the signs early is the first step toward getting help. If any of the following apply to you or someone you know, please reach out to our support team.
Spending more money on gaming than you originally planned, or borrowing money to fund your gaming activity.
Feeling restless, irritable, or anxious when you try to cut down or stop gaming.
Hiding your gaming activity from family members or lying about how much time or money you spend on gaming.
Neglecting work, school, or family responsibilities because of time spent gaming.
Repeatedly trying to win back money you have lost, leading to a cycle of escalating bets and deeper losses.
Using gaming as a way to escape from stress, depression, anxiety, or other personal difficulties.
Play Responsibly with NustarPH
NustarPH is built for players who want a fun, fair, and safe online gaming experience. Join our growing community of Filipino players who enjoy great games — from Lucky Piggy to Deuces Wild — while staying in full control of their gaming habits. Remember: gaming is entertainment, not a source of income. Must be 21 years old or above to register.