Your Data, Your Rights
NustarPH is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have as a NustarPH player under Philippine data protection law.
A plain-language overview of our core privacy commitments. The full legal text is provided in the policy sections below.
Every piece of data transmitted between your device and the NustarPH platform is protected by industry-standard SSL encryption. Your personal details, payment information, and gaming activity are never sent in plain text.
NustarPH does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the platform, process transactions, and comply with Philippine regulatory requirements.
As a NustarPH player, you have the right to request a copy of the personal data we hold about you, and to request corrections if any information is inaccurate or outdated. Contact our support team to exercise these rights.
Subject to our legal and regulatory obligations under Philippine law, you may request the deletion of your personal data from NustarPH systems. We will process such requests within the timeframes required by applicable law.
NustarPH uses cookies and similar technologies to improve your experience on the platform. We explain exactly what cookies we use, why we use them, and how you can manage your cookie preferences in the policy below.
NustarPH processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012, and the regulations issued by the National Privacy Commission of the Philippines.
Table of Contents
NustarPH ("NustarPH," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use the NustarPH platform at https://nustarph.net (the "Platform"). This Privacy Policy ("Policy") describes how NustarPH collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform.
This Policy applies to all NustarPH players, registered account holders, visitors to the Platform, and any other individuals whose personal data NustarPH processes in connection with the operation of the Platform. By accessing the Platform or creating a NustarPH account, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read together with the NustarPH Terms and Conditions, which are available at /terms-conditions, and our Responsible Gaming Policy, available at /responsible-gaming.
NustarPH is an online gaming and casino platform operating in the Philippines. For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, NustarPH acts as the personal information controller in respect of the personal data it collects and processes in connection with the Platform.
If you have any questions about this Policy or about how NustarPH handles your personal data, you may contact our Data Protection Officer using the contact details provided in Section 14 of this Policy.
NustarPH collects the following categories of personal data in connection with your use of the Platform:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, photograph |
| Contact Data | Email address, mobile number, residential address |
| Financial Data | GCash account details, bank account information (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records |
| Gaming Data | Game history, wager amounts, win/loss records, session duration, bonus usage |
| Technical Data | IP address, device type, browser type and version, operating system, time zone, cookie identifiers |
| Usage Data | Pages visited, features used, clickstream data, referral source |
| Communications Data | Records of your communications with NustarPH support, including live chat transcripts and email correspondence |
NustarPH does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance purposes. Where sensitive personal information is collected, it is handled with the additional safeguards required under Philippine law.
NustarPH collects personal data through the following means:
NustarPH uses the personal data it collects for the following purposes:
NustarPH processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its implementing rules:
NustarPH does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third parties with whom NustarPH shares personal data are required to handle such data in accordance with applicable Philippine data protection law and NustarPH's data protection standards.
NustarPH uses cookies and similar tracking technologies on the Platform to enhance your user experience, analyse Platform usage, and support our security and fraud prevention measures. The following types of cookies are used on the NustarPH Platform:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, disabling them may prevent you from accessing certain features of the Platform.
NustarPH retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
In general, NustarPH retains account and transaction data for a minimum of five (5) years following the closure of your account, in accordance with Philippine anti-money laundering regulations and gaming regulatory requirements. Gaming activity records may be retained for longer periods where required by applicable law or regulation.
Where personal data is no longer required for any legitimate purpose, NustarPH will securely delete or anonymise such data in accordance with its data retention and disposal procedures.
NustarPH implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, NustarPH will notify the National Privacy Commission and, where required, affected individuals, in accordance with the timeframes and requirements of the Data Privacy Act of 2012 and its implementing rules.
While NustarPH takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your NustarPH account credentials and for notifying us immediately of any suspected unauthorised access to your account.
Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights in relation to your personal data held by NustarPH:
To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 14. NustarPH will respond to all valid requests within the timeframes required by applicable Philippine law. We may need to verify your identity before processing your request.
The NustarPH Platform is strictly intended for individuals who are at least twenty-one (21) years of age. NustarPH does not knowingly collect personal data from individuals under the age of 21. If NustarPH becomes aware that personal data has been collected from a person under the age of 21, such data will be deleted promptly and the associated account will be closed.
If you are a parent or guardian and believe that your child has provided personal data to NustarPH, please contact our support team immediately so that we can take appropriate action.
NustarPH reserves the right to update or amend this Privacy Policy at any time. When material changes are made, NustarPH will notify registered players via email or a prominent notice on the Platform. The revised Policy will take effect on the date specified in the notice.
We encourage you to review this Policy periodically to stay informed about how NustarPH is protecting your personal data. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way NustarPH handles your personal data, please contact our Data Protection Officer through the following channels:
NustarPH aims to respond to all data protection enquiries within five (5) business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Play with Confidence
Now that you know how NustarPH protects your personal data, you can play with full confidence. Join thousands of Filipino players who trust NustarPH for a secure, fair, and enjoyable online gaming experience — all in Philippine Peso, all on a platform built with your privacy in mind. Must be 21 years old or above to register.